# What does Unknown mean on a WooCommerce order?

It means the plugin will not name the buyer. The request was not an ordinary browser, or someone sent a signature that did not check out. It is not a fraud verdict.

## What lands here

- curl, or another client that is not a browser and not a published agent.
- A headless browser.
- Any crawler, such as Googlebot, Bingbot, or GPTBot. Crawlers do not check out, so a checkout that names one is not given that name.
- A request that claims to be ChatGPT, Claude, or anyone else, and fails the signature check.

## What does not

A customer in Chrome, Safari, or a phone browser, with no agent token and no signature, is Human. Copilot and Grok usually look like a normal browser, so they stay Human too.

Canonical page: https://getagentstamp.com/blog/what-unknown-means